Frequently Asked Questions | WOW GO

General

WOW GO is a mobile-first travel platform designed for international visitors exploring Tokyo and Osaka. It combines transportation, local experiences and personalized travel support in one place.

Your booking is confirmed as soon as your online payment is completed. Real‑time availability updates apply, and a confirmation email will be sent to you immediately after the reservation is finalized.

Minimum group requirements vary by tour. Please check the individual tour product page for details.

Yes! Solo travelers are welcome, though some tours may have group size conditions—these will be noted on each tour page.

We currently provide services in Tokyo and Osaka. Additional destinations may be added in the future.

Yes. English is fully supported throughout the booking and travel process.

No. WOW GO focuses on personalized travel services rather than being a traditional online travel agency.

Services

Age limits and eligibility conditions differ depending on the tour. Full participation guidelines are provided on each specific travel page.

We accept secure online payments in Japanese Yen, including: - Credit cards - PayPay - Alipay Payment is processed at the time of booking. If you require a receipt, please contact us directly.

Cancellation and modification policies—including deadlines and any applicable fees—vary by tour. Please refer to your chosen tour’s terms for details.

If adjustments are necessary due to force majeure, we will notify you promptly with revised arrangements.

Be sure to check your confirmation email for: - Designated meeting place and time - Recommended clothing and items to bring - Guidelines in case of late arrival Arriving on time helps ensure the best experience for everyone.

Our multilingual support covers Japanese, Chinese, English and Spanish. If you have questions via our website chat or inquiry form, feel free to reach out anytime—Yourin Co., Ltd. is here to assist you.

Yes. Reliable airport transfers between the airport and your hotel, with meet & greet, flight tracking, and English support.

Yes. Build your own route and travel with a dedicated driver, available half-day or full-day.

Yes. Chat with our travel advisors for personalized recommendations based on your schedule and interests.

Yes. Authentic cultural experiences such as tea ceremonies, festivals, and local food tours.

Yes. Mix transportation, experiences, and planning into one journey inside the PWA.

Booking & Payment

Membership is free and gives you access to your “My Page,” where you can: - View your booking history - Update your member information - Log out securely It’s an easy way to manage your reservations in one place.

Bookings continue inside the WOW GO PWA.

Payments are processed securely through Stripe.

Yes. Manage and modify your booking inside the PWA, or contact your travel advisor.

Airport transfers include flight tracking, so your driver adjusts to your actual arrival time.

Yes. Our travel advisors are available to support you throughout your journey.

PWA

No installation required. The PWA runs in your mobile browser.

Yes.

The PWA lets you chat with travel advisors, receive quotations, manage bookings and access your itinerary in one place.

Yes. Your bookings and itinerary stay in sync inside the PWA.

Business Partnership

Yes. Apply through the Partners page; our team reviews applications and contacts applicants within 5 business days.

Transportation companies, tour operators, experience providers, hotels, restaurants, and other travel businesses.

Contact our partnership team for details.

Applications are reviewed and applicants contacted within 5 business days.